Product Care

All of our products undergo rigorous lab testing to ensure quality, purity, safety, and consistency. Our pharmaceutical-grade hemp extract softgels are backed by the highest quality control certifications, as are all of our production facilities. Our products are all organic, microbe- and pesticide- free, and labeled in accordance with government compliance regulations.

Product Storage: For best product performance, we recommend storing our water and softgel products in a cool, dry area away from direct sunlight. Water products should be refrigerated or consumed once opened.

Shipping and Delivery

Shipping Rates

We provide free shipping for all products except our water products. We charge a flat rate of $5.00 shipping per case of water.

Please allow:

  • 2-3 days for processing your order
  • 3-5 days for shipping

All of our orders are packed and shipped once payment information is authorized and verified.

Please note: Actual delivery times may be subject to availability. Orders placed after 3pm PST will be processed the following business day. Deliveries may also be affected by holidays or weekend hours.

Shipping Locations

At the moment, we only take orders in the U.S. and deliver only to U.S. states. We use USPS as our shipping carrier, and we only accept payments in U.S. dollars.

Return Policy

While we are certain that you will enjoy our premium products, we do offer a 30-day money-back guarantee for all of our products. We are not responsible for wrong address information provided by the customer.

Contact Us

Please contact us directly for any product inquiries, or for questions regarding lost/damaged shipments or for returns. We will get back to you as soon as possible with a response.

Your satisfaction is our top priority. Thank you for choosing Black Rain!